FAQS

Super easy! Go to our website, look for your favorite beauty products online, and add them to your cart. Then, when you are ready, go to checkout, fill in your shipping details, choose your payment method, and confirm your order. You will get a confirmation email right after placing the order.

We want your shopping to be smooth, so pay through Debit/Credit Card, bank transfer, or Cash on Delivery-whichever way is convenient for you.

Yes, you can change or cancel your order within 12–24 hours of placing it, as long as it hasn’t shipped. Once it’s on its way, changes aren’t possible—but we’ll do our best to help.

Yes, of course. Once the payment is received, order confirmation e-mail will reach you from us. On shipment, a tracking number will be provided, using which one can track the consignment on the web right to the doorstep.

We do nationwide deliveries inside Pakistan. It will take 3-5 working days for local orders, depending on your city and the courier.

Yes! Free shipping on orders above Rs. 2,999. There’s a nominal delivery charge of about Rs. 200 for smaller orders.

Sometimes couriers take a little longer to arrive. If your order hasn’t turned up after the estimated delivery time, please contact us via WhatsApp or email quoting your order number and we will sort this out for you straight away.

We want you to love your purchase! If you change your mind, you can request an exchange within 7 days of delivery. However, the product must be unused, unopened, and with original packaging. You will be required to pay the return shipping cost.

Usually, we provide a replacement, but we can arrange a refund in special cases. Just let our support team know – we’ll be happy to help you out.

Oh no, we’re so sorry that happened! Please don’t accept a damaged parcel. Also, take photos of the product and packaging within 24–48 hours and send them to us—we’ll replace or credit it right away.

We print the date of manufacture and the date of expiration on all skin care products. The typical shelf life for unopened products is 2-3 years, and 12 months after opening.

Yes! Our natural skincare line is cruelty-free, and the majority of its formulas are vegan-friendly and halal-friendly. You can find all the details on each product page.

Start by identifying your skin type and main concerns-heres a basic checklist to consider:

• Oily skin: Light, oil-free formulations that help reduce shine.
• Dry skin: Follow a dry skin skincare routine that includes a hydrating cleanser, rich serum, and nourishing moisturizer.
• Sensitive skin: Avoid the use of perfumed soaps, only use fragrance-free, mild formulas.

If you’re still puzzled about how to choose skincare products, just drop a line to our team, and we’ll help you build a simple minimalist skincare routine that works for you.

Clean beauty means there are no harmful or harsh chemicals in the products. It is all about using safe and nontoxic, effective ingredients on the skin. That’s skincare you can actually trust.

It keeps the skin well-hydrated, smooth, and protected from dryness. Whether oily, dry, or both, daily moisturizing makes a big difference for good-looking, healthy skin.

Yes! Our formula features brightening ingredients that help to fade dark blemishes, even out skin tone, and promote a healthy, youthful glow — perfect for your anti-ageing routine.

Of course! We believe in full transparency. You can always find the detailed list of skincare ingredients explained on each product page so you always know what you apply to your skin.

Not at all-you can place an order as a guest. But it’s much easier to operate and keep track of your orders, save your details, and access exclusive offers if you have an account.

Your privacy is 100% safe with us. We use industry-standard encryption to protect all personal and payment data. You can read more in our Privacy Policy.

We’re always here for you. You can reach us at email: [support@zephyrbeautyskin.com] WhatsApp / Phone: [ 0312 5199059] Our team usually responds within one business day.

Absolutely. Our oily skin and dry skin formulas are specifically designed for the climate of Pakistan. Just store them in a cool dry place and tightly closed for best results.